Running lean.

The startup side of me loved this story .... I know, I know, I did a story in my last post but this one is just as good.

 

A toothpaste factory had a problem: they sometimes shipped empty boxes, without the tube inside. This was due to the way the production line was set up, and people with experience in designing production lines will tell you how difficult it is to have everything happen with timings so precise that every single unit coming out of it is perfect 100% of the time. Small variations in the environment (which can’t be controlled in a cost-effective fashion) mean you must have quality assurance checks smartly distributed across the line so that customers all the way down the supermarket don’t get pissed off and buy someone else’s product instead.

Understanding how important that was, the CEO of the toothpaste factory got the top people in the company together and they decided to start a new project, in which they would hire an external engineering company to solve their empty boxes problem, as their engineering department was already too stretched to take on any extra effort. The project followed the usual process: budget and project sponsor allocated, RFP, third-parties selected, and six months (and $8 million) later they had a fantastic solution — on time, on budget, high quality and everyone in the project had a great time. They solved the problem by using some high-tech precision scales that would sound a bell and flash lights whenever a toothpaste box weighing less than it should. The line would stop, and someone had to walk over and yank the defective box out of it, pressing another button when done.

A while later, the CEO decides to have a look at the ROI of the project: amazing results! No empty boxes ever shipped out of the factory after the scales were put in place. Very few customer complaints, and they were gaining market share. “That’s some money well spent!” – he says, before looking closely at the other statistics in the report.

It turns out, the number of defects picked up by the scales was 0 after three weeks of production use. It should’ve been picking up at least a dozen a day, so maybe there was something wrong with the report. He filed a bug against it, and after some investigation, the engineers come back saying the report was actually correct. The scales really weren'’t picking up any defects, because all boxes that got to that point in the conveyor belt were good.

Puzzled, the CEO travels down to the factory, and walks up to the part of the line where the precision scales were installed. A few feet before it, there was a $20 desk fan, blowing the empty boxes out of the belt and into a bin. “Oh, that — one of the guys put it there ’cause he was tired of walking over every time the bell rang”, says one of the workers.

End results.

A story to demonstrate what raising funding for a startup is like....

 

In a far away land there was this White Knight and he rode a big White Horse and he was famous across the land. Everywhere he went people said "Are you THE White Knight on THE White Horse??" and he'd reply, heroically, "Why, yes I am!".

So, one day he decided it was time to marry. He travelled the length and breadth of the kingdom asking who the most beautiful Princess in the land was. "You're THE White Knight, on THE White Horse?" the villagers would ask. "Why, yes, yes I am and I seek the most beautiful Princess to marry". "My good White Knight you must go to the next village, for we have no Princesses here".

Finally, after many months he reached the capital. He rode in on his White Horse, and all the people proclaimed "Look! It's THE White Knight on THE White Horse and he's come to marry the Princess!".

He rode into the palace and was presented to the king. "So, you're THE White Knight on THE White Horse, the famous warrior we've heard so much about!" exclaimed the king. "Why yes, yes I am" replied the knight, "and I wish to have your daughter's hand. Would you do me this great honour oh king?"

"No."

What it's like being a startup marketing consultant in Orlando, Florida.

When I moved to Orlando a few years ago I was relocating from St. Louis; a place with just enough startup and technology culture to supply almost a third of my client base during most seasons. As someone who still enjoys the perks of working at home, that was enough to keep me out in the growing community and also enough that I wasn't feeling hermetic from working and living in the same building every day. Comparitively, since being in Orlando, local clients have supplied less than 10% of my overall workload of the previous years. I have also tried my best to make it well known that local clients get a fairly large discount. The result ? I have since taken on new hobbies to get me out of the house.

Orlandofloridaskyline

I Have Arrived

Upon moving here, my initial strategy of heavy face-to-face networking has paid off in dividends of great local colleagues, friends, mentors and high level contacts ... but no clients. I was a founding board member of a rapidly growing technology organization that seemingly lost intertia as of late ... again, amazing people, but supplied me with no local work. Also, being in the conference capital of the world I spoke at many conferences that supplied fantastic brand growth, exposure and clients from the locations the visitors attending were from ... but nothing local.

However, a recently observed perk, I do find myself often in a great position of expertise here, where as conversing and visiting colleagues within Silicon Valley and other startup locales seems like I am equally matched. I suppose this is what they mean whey they say "big fish, small pond". I have also noticed that when people are looking for my services, there is really no one else competing in the space; the referral becomes mine by default at most times.

Changing Perspective

So what is a startup guy to do in a non-startup city ? I could potentially disregard the city I live in and continue moving forward with growth initiatives within locations that provide me with a more steady stream of work (and for less effort, to be honest). This is however only a viable strategy if I wanted to stay at home 24/7. I could move somewhere else that would provide me with both column A and B; but moving is not an easy option for reasons I would not disclose here. Finally, I could attempt to grow startup culture in this city and align myself with those that are looking to do the same; a difficult egg that I have tried to crack on more than one occasion. Again, this endeavor is significantly more effort for about the same amount of return. I would love to see it happen, but perhaps I have been swimming against the current.

However, I have seen a recent influx of promising events, such as TechVenture from this past December, and the even more recent Venture Lounge from the startup-esque Voxeo building that I was unable to attend. Upcoming events such as Startup Orlando, and the always popular BarCamp annual in April make for inspiring get-togethers ... but is this causing anyone really start something big ? Are people actually making things happen ...  or is this just like trying to start a surfing club in Minnesota ?

The Root of the Problem

The underlying cause is actually in our investment community. Well, to rephrase its not their problem, they are rich, they can do whatever they want with their money. These investors, who have made their money from real-estate and other tourism related initiatives .... (1) wouldn't recognize new technology that is worth their capital (2) generally don't have a steady deal-flow and (3) are not familiar with how to be involved properly.

... so they get involved with the wrong resources. UCF Incubator / Venture Lab, for example is, in my opinion, a wrong resource for  investors. They apparently do things, on occasion, for brick-and-mortar companies, but being in the startup and technology trenches myself, I haven't heard anything good come through the mouths of people that have reached out from technology  and startup pipelines. Another swing and a miss is the "angel groups" that have invested in about 3 deals over the last 10 years. In addition, many of the government groups that are promoting "economic development" and do in-fact list startups as one of their areas, seem to maintain a principle of gathering already promising companies to relocate here to do business. 

Culture = "Keeping up with the Joneses"

I believe we need more envious examples. We need startups that are venture backed in order to show to everyone else what is actually possible. Those possiblities get people motivated to try and replicate the example and then they create something new and envious; and the process repeats itself over and over again until it has become standard protocol. It then becomes an industry. What we need is that first catalyst. The poster child. A big, famous startup that everyone falls in love with and makes a ton of money. Sounds easy enough right ? 

The Ripple Effect

This "patient zero" of Orlando startups will then show the local investors that giving a promising team with a promising product a shot is not a crazy gamble. They will then learn how to play the startup investor game ---> entrepreneurs will become inspired, and upon building something amazing will learn the proper rules to the game ---> patient zero's founders will get involved after an exit and make great things happen as well. The cycle repeats.

Quidproquocl128578365679281293

Lets take a look at Peter Thiel, founder PayPal to demonstrate this example. Founded the company in 1996. PayPal acquired several startups, making the founders of those startups wealthy. Those founders likely to get involved with future startups. Sold it in 2002 to eBay for $1.5B. Invested in Facebook. Facebook acquires startups. Both Facebook and PayPal alumni are significantly more likely to get funded due to their involvement with profitable startups. Investors have more money to play with because of the successes of these companies; and are more likely to play ball because it shows profitability.

We need a big win. Just one. Its not so hard right ? *wink*

Sad Truth

As stated above, this is a lot of work to get new local clients while I can simply reach out to somewhere else and keep busy. However, I do try my best to help out the potential "big wins" whenever I can. As a mentor with Florida Venture Sourcing, it provides me with a little up-to-date news on what is happening around the state. As the resident "startup guy" I often hear pitches, ideas and get asked for advice. Which is fantastic ... until a year goes by and the same people that I have seen with passion and inspiration in their eyes have flamed out due to the inability to make things happen in a rather stale environment.

Or I guess I could move ? 

Bad form: Employer makes applicants tweet about them before applying ?

A colleague sent me a link to a job opening he was initially considering applying for. Inside the job ad, it listed very sketchy application requirements, as seen in the picture below: 

Twit_pic_habitat

Now, while this colleague of mine would have been the perfect candidate for this position, his experience and online etiquette steered him away from applying. He wrote to ask me "what do you think about this ? Am I out of line thinking this is soooo wrong ?" To be honest, I am disgusted that a company would resort to using applicants with measurable online reputation as a medium to promote their brand if that is their intention here.

In addition, I would assume that the candidates that Habitat for Humanity does provoke to jump through their marketing hoop will be severely less qualified. If anything, this should be a test to see if any applicant does this behavior, and then throw their resume in the trash. They have clearly demonstrated the opposite set of knowledge that you should be seeking.

If you are a frequent reader of this blog you expect data, so here it is for this one : 

Most jobs average around 80 applicants. Each is expected to do 3 tweets. I would assume that anyone applying would be in the C+ or B- range of online influence ... so lets guess here and say most have 2k followers. 

A (possible) online reach of 480,000 ... but its more likely somewhere in the 150,000 + retweets range. 

What do you think ? Mis-understanding ? Bad form ? Or a non-profit's way of leveling the marketing playing field ?

[12:58 EST] UPDATE:  rep from Habitat tweets the following (and also the comment below)

Habitat_tweet_response

Also; the listing has been changed to read "and examples of a creative Facebook post and 3 tweets pertaining to Habitat Greater San Francisco’s work".